Force reconnecting the Display and how to do it

About force reconnection

In some specific cases, users might need to speed up the process of reconnecting sepioo^® Displays to the Gateway in order to keep the displays service up and running.

Force reconnection of displays could be needed for many reasons, and this is just a few examples:

Restart of the Gateway and the display going offline
Losing connection due to distance from the Gateway
Network connection issues on the Gateways
Registering a new display in sepioo^® and needing to use it right away

If any of these happen, any display with two or more buttons can be force reconnected by using the buttons.

Please note that this is only valid for sepioo^® Displays which have 3.1.7 or higher Firmware installed on them.

How to force reconnect a Display

First step step of the force reconnect function is achieved by pressing two buttons on the sepioo^® Displays at the same time for an extended period (up to 15 seconds for some models), and the specific buttons to press depend on the model.

The result of this action needs to be flashing of the screen and showing the default QR code registration page on it. Once that happens, second step can be done.

Second step involves pressing a specific button for an extended period, and the choice of button depends on the type of the screen. The result of the second step should be the display of the last image recorded by the sepioo^® Platform before the display went offline. After this, the display should be connected to the Gateway and shown as ‘Online’ in the sepioo^® Portal in the Control Center -> Objects.

Conclusion

This function is optional. If the need of the client does not require it to be done, it can be skipped entirely.

The Displays will come back online automatically in 30 minutes or less due to an integrated automatic reconnection system which is a part of every Digital Display sold by PDi Digital.